Home » Kelowna Canada Hotel Guide Customer Support & FAQ's

Kelowna Canada Hotel Guide Customer Support & FAQ's

General Questions

How do I find a hotel?

The reservation process could not be simpler. Enter the desired city, travel dates, number of guest and click "SEARCH". Our reservation engine will then go out and find the most accurate results based on your search criteria. Once you have found a hotel and rate you are happy with you will then need to go to our "Secure Reservation" form and fill out the appropriate information. Once you have filled our your personal information our system will then go out and attempt to confirm your reservation. The whole process is quite simple. Once confirmed, you will see a screen with all your reservation details as well as receive a email with your reservation details.

What are "Special Internet Rates"?

"Special Internet Rates" are rates that Kelowna Canada Hotel Guide has negotiated with the hotels in an attempt to provide you the customer with the lowest possible rates for that hotel.

What is a pre-paid hotel reservation?

Pre-paid hotel reservations allow the hotels to extend their lowest possible rates, up to 50% off the hotel retail price. Your entire reservation is charged to your credit card at the time of booking. All you have to do is show up at the hotel and enjoy your stay.

Why should I book a pre-pay reservation?

Ease of use. Since your reservation is already paid for at the time of booking all you have to do is show up and enjoy your stay. Another reason is No Rate Increase. Pre-payment insures that your nightly rate is "locked" in and will not change.

Do you offer other discounted rates besides "Special Internet Rates"?

Yes, we also offer rates that are discounted such as Goverment Rates, Corporate Rates, AAA rates, etc.

What other fees or taxes may be charged when I book a room?

Various hotel rooms are subject to taxes, extra person charges, extra bed charges, etc. Please review the "Reservation Information and Rate Rules" before booking your reservation. Any applicable fees will be found here.

What payment methods does Kelowna Canada Hotel Guide accept?

MasterCard, Visa, American Express, Discover, Diners Club, and Carte Blanch. Each hotel may add or subtract from this list, however, most major credit cards are accepted at most properties. You will find the list of accepted credit cards for the Hotel you are interested in booking upon filling out your personal information.

Is the room rate per person or per night?

Each rate is different, however, in most cases the rate is PER NIGHT unless otherwise indicated.

Can I make a reservation over the phone?

Kelowna Canada Hotel Guide developed this website to provide customers with a QUICK and SECURE way to make reservations online. However, we understand that you may have additional questions/concerns that require human intervention. Please feel free to call our "Live Reservations Agents" 24 hours a day 7 days a week at 1-800-617-7563.

Do I need to submit personal information to Kelowna Canada Hotel Guide?

You may browse our site without having to submit any personal information. However, upon booking a reservation you will be required to submit expected information such as credit card details, address and other personal information. Your credit card IS NOT saved giving you additional peace of mind when submitting your credit card details.

Can I book more than one hotel room at a time?

In most cases this is perfectly acceptable. Most hotels allow more than one room at a time to be booked, simply select the number of rooms you are seeking when performing your initial search.

Do my Kelowna Canada Hotel Guide bookings earn credit with hotel loyalty programs?

We have provided the neccessary field for you to enter your information when you make your booking. Not all Hotels accept these programs and in most cases are chain specific.

How do I retrieve my room reservation after it is made?

Please login to your "My Trips" section up completing your reservation to view/cancel your reservation. We have provided a "profile" of all trips you have made with us as a convenience to you.

Can I use special coupons from the hotel?

At this time there is no method of submitting coupons while making an online reservation.

Cancelling A Reservation

What if I need to cancel my reservation?

Please login to your "My Trips" section up completing your reservation to view/cancel your reservation. We have provided a "profile" of all trips you have made with us as a convenience to you.

How do I change my dates of stay?

Currently we are NOT able to modify reservations that have been made online. However, there is a solution. Rebook your reservations with the correct dates and then cancel your reservation with the incorrect dates.

Privacy & Security

Will Kelowna Canada Hotel Guide sell my personal information?

Absolutely not! All information submitted through our website is kept confidential and secure.

How can I be sure my credit card information is safe?

We have taken every possible step to insure that both your personal information and credit card information is transmitted securely to the hotel. We currently utilize 2048-Bit SSL encryption technology which is the industry standard so that you can make your online reservation with confidence.

Do you store my credit card information?

Certain reservations require that we utilize your credit card information in order to obtain the best rate for you! These reservation do require that we keep your credit card on file, however, your information is stored securely.

Kelowna Hotel Quick Search
Nearby Cities:
Nearby Attractions:
Preferred Chain:

Book Online or

Call Toll Free


Now with hotel reviews byTripAdvisor Reviews

Hotels by City and Airport

©2003 - 2016 OneTravelSource.com, Inc.
Fla. Seller of Travel Ref. No. ST36037. - Website Version v14.104